Refund policy

At 50FRAMESofGRAIN, we understand the importance of your satisfaction with our 50FoG artworks. Our return policy is designed to address various scenarios ensuring a fair and transparent process. Please review the following guidelines:

Bespoke artworks:

• Every 50FoG artwork is bespoke, made specifically for you according to your order and ready-to-hang. Once an order is placed, it is considered unique, and we do not accept returns, refunds, or exchanges.
• Changes or cancellations or modification to orders cannot be accommodated.

Order Errors:

• If you realize an error in your order, please contact us at contact@50framesofgrain.com immediately. We will make every effort to rectify the issue within the bounds of our production process and possibilities.

Damaged in Transit:

Please inspect your order upon reception.
In the rare event that a 50FoG artwork was damaged while in transit in possession of our shipping partners and arrives damaged, please follow these steps:

• Email clear images of the damaged artwork and packaging (in .jpg or .png) to contact@50framesofgrain.com within 72 hours of the indicated delivery date.
  
• A damage review will be initiated, which includes the following conditions:
• Photos must be taken immediately upon receipt (within 24 hours).
• The artwork must not be hung or installed before the damage review.
• Damage reviews take a minimum of 30 days.
• If the damage review is successful, we will of course replace your 50FoG artwork.

Contact Us:

For any questions regarding our return policy, please feel free to reach out to us at contact@50framesofgrain.com.

We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction is our priority, and we strive to provide the best possible service.